My meter was replaced but doesn't appear in the app, what should I do?

When a meter is replaced by a Sibelga technician, updating the new meter in our systems may take 2 to 3 weeks.
If you try to add your EAN code in the application during this period, the new meter may not yet be detected.

After this timeframe, the new meter should automatically appear and be updated in the application.

Overview my consumption data

Insight into your energy consumption and more control over your bill?


This is possible with the My Sibelga app!