Why can't I add my EAN in the app?

Sibelga may not yet have the necessary information to identify you as the holder of the supply point corresponding to your EAN.

  • In this case, an information message appears in the app inviting you to contact our customer service.
  • You can also go through your energy supplier to have your customer data updated. Once this information has been transmitted to Sibelga, you can try adding your EAN again.
Overview my consumption data

Insight into your energy consumption and more control over your bill?


This is possible with the My Sibelga app!